FAQ

Where can I run/walk?
Anywhere! This is your virtual 5K experience, and we want you to complete it wherever you can and want to — sidewalks, paths, treadmill — every mile counts!

What items are included with the Stand Up and Cheer! Virtual 5K participant kit?
The participant kit includes an exclusivly designed Stand Up and Cheer! t-shirt, finisher's medal, and a personalized bib.

When do I need to complete my 5K?
Run, walk, or jog the Stand Up and Cheer! Virtual 5K any time from October 5th through October 31st. You can submit your results on the portal through November 15th.

Do I need to submit results to get a medal?
Your medal is with your participant kit, but once you complete your 5K, sign in to your account and click "Log Result" and download your personalized finisher’s certificate. Be sure to share out any photos and your race day experience using #StandUpandCheer5K.

How do I track my distance and time?
For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.

When will my kit ship?
Participant kits will begin shipping around the week of October 19th.  After that, kits will be shipped within 10-14 business days of when you register. Please allow a few extra days for shipping to Alaska and Hawaii. We cannot ship outside of the U.S., but international alums will be able to opt to receive a virtual kit during the registration process.

Do you ship internationally?
The Stand Up and Cheer! Virtual 5K participant kit can only be shipped to addresses within the contiguous United States, Alaska, and Hawaii. International participants can opt to instead receive a virtual kit with a downloadable bib and finisher’s certificate.

What do I do if my t-shirt doesn’t fit?
We do not offer any size exchanges post kit shipment — all changes to sizes need to be made prior to confirming registration.

Registration Questions

When does registration for the Stand Up and Cheer! Virtual 5K open?
Online registration for the Virtual 5K opens on September 24th and has been extended through October 31st! To ensure your participant kit arrives in time, register at least two weeks prior to the date you plan to complete your 5K.

Can we register as a team?
Yes, you can register a team at the start of the registration process.

How do I update my personal information within my account?
Login to your EnMotive account here. You can change all personal information here such as email, password, address, etc.

Can I register more than one person under my account?
Yes, you can register as many people under your account as you want. Select the "Register Another Person" option on the last page of registration and enter your email as the account holder.

Team + Fundraising Questions

Am I required to be part of a team?
No, you do not have to join a team to complete registration.

How do I create and/or join a team?
In order to create a team you must first start the registration process. On the third page of your registration process, select your category and tell us who you are, then you can create your team. To join a team, use the dropdown menu on that same page to search for your team —add yourself and submit your registration.

How do I become the Team Captain?
To become the Team Captain you must be the first person to register/create the Team.

Contact Us

If I have a question regarding registration or my account, who can I contact?
You can reach out to us at help@enmotive.com and we would be glad to help you out wherever you may be having difficulty.

If I have a question regarding the Ohio University Alumni Association who can I contact?
If you have any questions about the Ohio University Alumni Association, you can reach out to us at award@ohio.edu.